Shipping policy
We are committed to providing our customers with a seamless shopping experience, including prompt and reliable shipping services. Here's what you need to know about our shipping policy:
Delivery Options
- FREE standard tracked shipping on all orders over £15.
- Tracked shipping on orders under £15: £2.99
- Next day tracked delivery: £4.99
Order Processing Time
Orders are typically processed and shipped within 1-2 business days of purchase.
Shipping Rates
For orders under £15, a nominal £2.99 shipping fee will be applied for delivery. Orders over £15 qualify for free standard shipping.
Delivery Timeframes
Standard shipping orders may take 3-5 business days for delivery, depending on the destination. Faster options are available.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery.
Shipping Restrictions
At this time, we only offer shipping within the UK and Northern Ireland.
Delivery Address
Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery.
Order Changes or Cancellations
If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel it.
Damaged or Missing Items
In the rare event that your order arrives damaged or if any items are missing, please contact us immediately so we can resolve the issue promptly.
Contact Information
If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to reach out to our customer service team at shipping@cariboucandy.co.uk.
By shopping with us, you agree to adhere to the terms outlined in this policy.
Thank you for choosing us for your sweet treats!