Shipping policy
We are committed to providing our customers with a seamless shopping experience, including prompt and reliable shipping services. Here's what you need to know about our shipping policy:
Who We Ship With
All UK orders are sent via Royal Mail Tracked service, so you can follow your parcel from dispatch to your door.
Delivery Options
- FREE Royal Mail Tracked 48 shipping on all orders over £20.
- Royal Mail Tracked 48 on orders under £20: £2.99
- Royal Mail Tracked 24 (next day): £4.99.
Order before 3pm Monday–Friday for same-day dispatch, and Royal Mail aims to deliver the next day (deliveries Monday–Saturday). Orders placed after 3pm on Friday or at weekends are dispatched the next working day.
Order Processing Time
Orders are typically processed and dispatched within 1-2 business days of purchase, excluding weekends and bank holidays.
Delivery Timeframes
Once dispatched, Royal Mail Tracked 48 usually arrives within 2-3 business days, and Royal Mail Tracked 24 (next day) arrives the following business day when ordered before our cut-off. In line with UK consumer law, all orders are guaranteed to arrive within 30 days of purchase unless we have agreed a different delivery date with you.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a Royal Mail tracking number, allowing you to monitor the status of your delivery.
Shipping Restrictions
We currently deliver anywhere in the UK, including Northern Ireland.
Delivery Address
Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery. We are not responsible for orders that are delayed or fail to arrive due to an incorrect or incomplete address provided at checkout.
Order Changes or Cancellations
If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel it. This does not affect your statutory right to cancel your order under the Consumer Contracts Regulations 2013 (see our Refund Policy for details).
Who's Responsible Until Your Order Arrives
Your order remains our responsibility, and the risk of loss or damage stays with us, until it is delivered into your possession.
Damaged, Lost or Missing Items
In the rare event that your order arrives damaged, or if it doesn't arrive at all, please contact us within 14 days of the expected delivery date so we can investigate with Royal Mail and arrange a replacement or refund.
Late Delivery
If your order does not arrive within 30 days of purchase, or by any later delivery date we've agreed with you, you're entitled to a full refund of your order, including delivery charges. Please contact us and we'll sort this out promptly.
Contact Information
If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to reach out to our customer service team at shipping@cariboucandy.co.uk.
By shopping with us, you agree to adhere to the terms outlined in this policy.
Thank you for choosing us for your sweet treats!